Tough Crates Terms And Conditions

Introduction – Please Read Carefully

The following are the terms and conditions for the sale of goods by us and replace any previous terms and conditions. We Remove and Store Ltd trades under the name of (our website). We Remove and Store Ltd owns By accessing or using and by clicking to indicate you have read and agreed these terms when ordering, you agree to be legally bound by these terms and conditions as they may be modified and posted on our website from time to time. The Company intends to rely upon these Terms. If you want to change them, please make sure you ask for any changes to be put in writing. This is to avoid any misunderstandings as to what we and you are expected to do. It is important that you read and understand these Terms before ordering from us. If there is any term that you do not understand please notify us before placing an order.

Name References

“you” and “your” means the person, firm or company who enters into a contract with us “us”, “our” and “we” means We Remove and Store Ltd.

The company” means We Remove and Store Ltd.

Contract Formation

Orders made through are subject to acceptance and availability. may choose at any time to cancel your order.

No contract will officially exist between yourself and until your parcel has been dispatched. The details on our website are not offers that you can accept.

Data Protection is compliant with the Data Protection Act. Your personal details will not be passed on to any third party without prior consent.

It is your responsibility to verify that your email address supplied is in proper working order and you must assume the risk of all consequences for transmission or operational failures.

Privacy Policy

We may use personal information to provide the services you’ve requested. We will only use this information for auditing, research and analysis to operate and improve our technologies and services; it is never sold or passed on without consent.

Our site allows you to opt out of receiving communications from us when we request your information. Also, if you want to opt out at a later point, you can do so by unsubscribing from any mailings.

We use cookies and other technologies only where required for our shopping technology to work. Your personal information will never be stored in any cookies generated by our systems.

For more information please read our Privacy Policy.

Delivery Information

Our carrier may ask a neighbour to sign for your delivery. Deliveries that require a signature will not be left if one cannot be obtained.
We will try to deliver the goods within 30 days. Usually items will be delivered sooner. If we are not able to do so, then we will inform you and you may, if you wish, cancel the contract and we will fully reimburse you.

We are not liable for missing/lost parcels if an incorrect/incomplete delivery address has been provided. do not currently offer our ‘buy 5 or more, get free shipping offer’ to the highlands and islands of scotland, northern ireland, the isle of man or scilly isles. 

We do not currently offer shipping outside of the UK.


Payment can be made by credit card or debit card. We will despatch the goods as soon as your payment has been processed.

If you have a non-UK issued payment card, the exact amount you will be charged depends on the exchange rate offered by your bank at the time of ordering.

Returns Policy

You should inspect the goods immediately upon receipt and you must notify us within 24 hours if the goods are faulty or incorrect. If you fail to notify us of a fault or problem with your order you will be deemed to have accepted the goods and that they are in working condition.

Voucher Codes and Special Offers retains the right to end offers at any time.


Competitions are run across multiple social media channels, including Facebook (/toughcrates), Twitter and Instagram.

Entry requirements may vary across each platform and are restricted to UK residents aged 18 or over.

Winners will be contacted through the platform they used to enter the competition, via direct message when possible. The winner will need to respond within 48 hours or the prize will be given to another entrant. Unsuccessful entrants will not be contacted.

Specific information regarding the prize, how to enter and closing date will appear on our promotional material or the competition itself.

We reserve the right to withdraw a competition at any time.

By entering one of our social media competitions, you indicate your agreement to these terms and conditions.


The vendor, We Remove and Store Ltd, the holding company of, can not be held responsible for any injury caused by improper use of our products.

Goods, colours or packaging of goods may occasionally differ slightly to those displayed on the website.

We Remove and Store Ltd, the holding company of cannot be held responsible for errors or interruption on the website.


Material on this site may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way without the permission of We Remove and Store Ltd.

Acceptance of Terms and Conditions

Use of this site constitutes your acceptance of these terms and conditions, which take effect on the date of which you first use the site. By purchasing from our site you are also accepting our terms and conditions. These Terms and Conditions do not affect your statutory right